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Custom Survey Domains

Host your Zigpoll surveys on your own branded URL, with an SSL certificate provisioned automatically.

A custom survey domain changes the URL where customers complete your survey. Instead of the default Zigpoll address, your surveys load from a subdomain on your own domain — fully on brand, served over HTTPS, with the SSL certificate provisioned automatically.

  • Default: survey.zigpoll.com/your-survey

  • Custom: survey.yourstore.com/your-survey

A custom survey domain controls the URL customers visit to take the survey. A custom sender domain controls the address survey emails are sent from. They are separate features — set up both for a fully white-labeled experience. See Custom Sender Domains.

What it affects

Once your custom survey domain is active, it is used everywhere Zigpoll links to a survey, including:

  • The survey URL shown in and linked from your email surveys

  • Generated survey links and public links

  • The link customers click to open and complete the survey

Switching domains does not affect existing responses or your survey configuration — only the URL the survey is served on.

Requirements

  • A subdomain you control (e.g. survey.yourstore.com). We recommend a dedicated subdomain rather than your root domain.

  • Access to your DNS provider so you can add a CNAME record (or connect it automatically — see below).

  • The Advanced plan or higher.

How to set it up

  1. In your Zigpoll dashboard, go to Settings → Custom Domains and enable the Custom Survey Domain switch.

  2. Enter your preferred survey subdomain, for example survey.yourstore.com, then click Save Domain.

  3. Add the DNS record. Zigpoll asks you to point your subdomain at our servers with a single CNAME record. There are two ways to do this:

    • Auto-Connect DNS — for supported DNS providers, Zigpoll adds the record for you in one click.

    • Manually — in your DNS provider, create a CNAME record:

      Type
      Name (host)
      Value

      CNAME

      survey (your subdomain label)

      proxy.zigpoll.com

  4. Click Check Status to verify. While DNS is propagating, the domain shows as pending and Zigpoll keeps checking automatically — you don't need to keep clicking.

  5. When the record is detected, the domain flips to active and an SSL certificate is provisioned automatically. Your surveys are now served over HTTPS at your custom domain.

DNS changes can take up to 24–48 hours to propagate, though they're often much faster. You can confirm propagation with a tool like dnschecker.org.

Troubleshooting

  • Stuck on "pending." The CNAME hasn't fully propagated yet. Give it some time — Zigpoll re-checks automatically and activates the domain once the record resolves.

  • Verification error. Double-check that the CNAME's Name matches your chosen subdomain label and its Value is exactly proxy.zigpoll.com. Correct the record and click Check Status again.

  • Use a subdomain, not your root domain. Root-domain CNAME records can conflict with other DNS settings. A subdomain (e.g. survey.yourstore.com) keeps things clean and avoids disrupting your main website.

  • No manual SSL setup needed. Zigpoll provisions and manages the certificate for you once DNS is configured.

For more common questions, see:

Custom Domains and SSL

Need a hand? Send your domain details to support@zigpoll.com and we'll help you get set up.

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