> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/custom-survey-domains.md).

# Custom Survey Domains

A **custom survey domain** changes the URL where customers complete your survey. Instead of the default Zigpoll address, your surveys load from a subdomain on your own domain — fully on brand, served over HTTPS, with the SSL certificate provisioned automatically.

* **Default:** `survey.zigpoll.com/your-survey`
* **Custom:** `survey.yourstore.com/your-survey`

{% hint style="info" %}
A custom **survey** domain controls the URL customers *visit* to take the survey. A custom **sender** domain controls the address survey emails are *sent from*. They are separate features — set up both for a fully white-labeled experience. See [Custom Sender Domains](/faq/custom-sender-domains.md).
{% endhint %}

***

### What it affects

Once your custom survey domain is active, it is used everywhere Zigpoll links to a survey, including:

* The survey URL shown in and linked from your email surveys
* Generated [survey links](/survey-links.md) and [public links](/public-link.md)
* The link customers click to open and complete the survey

Switching domains does not affect existing responses or your survey configuration — only the URL the survey is served on.

***

### Requirements

* A subdomain you control (e.g. `survey.yourstore.com`). We recommend a dedicated subdomain rather than your root domain.
* Access to your DNS provider so you can add a CNAME record (or connect it automatically — see below).
* The **Standard plan or higher**.

***

### How to set it up

1. In your Zigpoll dashboard, go to **Settings → Custom Domains** and enable the **Custom Survey Domain** switch.
2. **Enter your preferred survey subdomain**, for example `survey.yourstore.com`, then click **Save Domain**.
3. **Add the DNS record.** Zigpoll asks you to point your subdomain at our servers with a single **CNAME** record. There are two ways to do this:
   * **Auto-Connect DNS** — for supported DNS providers, Zigpoll adds the record for you in one click.
   * **Manually** — in your DNS provider, create a CNAME record:

     | Type  | Name (host)                       | Value               |
     | ----- | --------------------------------- | ------------------- |
     | CNAME | `survey` *(your subdomain label)* | `proxy.zigpoll.com` |
4. Click **Check Status** to verify. While DNS is propagating, the domain shows as **pending** and Zigpoll keeps checking automatically — you don't need to keep clicking.
5. When the record is detected, the domain flips to **active** and an SSL certificate is provisioned automatically. Your surveys are now served over HTTPS at your custom domain.

{% hint style="info" %}
DNS changes can take up to 24–48 hours to propagate, though they're often much faster. You can confirm propagation with a tool like [dnschecker.org](https://dnschecker.org).
{% endhint %}

***

### Troubleshooting

* **Stuck on "pending."** The CNAME hasn't fully propagated yet. Give it some time — Zigpoll re-checks automatically and activates the domain once the record resolves.
* **Verification error.** Double-check that the CNAME's **Name** matches your chosen subdomain label and its **Value** is exactly `proxy.zigpoll.com`. Correct the record and click **Check Status** again.
* **Use a subdomain, not your root domain.** Root-domain CNAME records can conflict with other DNS settings. A subdomain (e.g. `survey.yourstore.com`) keeps things clean and avoids disrupting your main website.
* **No manual SSL setup needed.** Zigpoll provisions and manages the certificate for you once DNS is configured.

For more common questions, see:

{% content-ref url="/pages/S0K1UhLLZsUvFDUyc4iS" %}
[Custom Domains and SSL](/faq/custom-domains-and-ssl.md)
{% endcontent-ref %}

{% hint style="info" %}
Need a hand? Send your domain details to <support@zigpoll.com> and we'll help you get set up.
{% endhint %}


---

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