How to set up a custom domain for your Zigpoll surveys
You can use a custom domain for your Zigpoll surveys so they appear under your own brand URL instead of the default Zigpoll domain. Here are the most common questions about this setup.
How do I set up a custom survey domain?
To use a custom domain (e.g., survey.yourstore.com), you'll need to:
Choose a subdomain you want to use (e.g., survey, feedback, poll)
Add a CNAME record in your DNS provider pointing your subdomain to Zigpoll's servers
Enter your custom domain in your Zigpoll account settings
Wait for DNS propagation (this can take up to 24-48 hours)
Once the CNAME record propagates, Zigpoll will automatically provision an SSL certificate for your domain so it works over HTTPS.
My custom domain isn't working
If your custom domain isn't resolving, check the following:
Verify the CNAME record is correctly configured in your DNS settings. You can use a tool like dnschecker.org to confirm propagation.
Wait for propagation. DNS changes can take up to 48 hours to fully propagate.
Make sure the domain matches exactly what you entered in your Zigpoll settings, including any subdomain prefix.
Do I need to set up SSL manually?
No. Zigpoll automatically provisions and manages the SSL certificate for your custom domain once the DNS is properly configured. Your surveys will be served over HTTPS without any manual certificate setup.
Can I use my root domain instead of a subdomain?
We recommend using a subdomain (e.g., survey.yourstore.com) rather than your root domain. Root domain CNAME records can conflict with other DNS settings. A subdomain keeps things clean and avoids any disruption to your main website.
Need help configuring your custom domain? Send us your domain details at [email protected] and we'll guide you through the setup.
