> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/faq/custom-sender-domains.md).

# Custom Sender Domains

A **custom sender domain** lets your email surveys go out from your own domain (e.g. `noreply@yourstore.com`) instead of the default `no-reply@zigpoll.com`. This improves brand recognition and deliverability. Here are the questions we hear most often.

### What plan do I need?

Custom sender domains are available on the **Standard plan and higher**. If the feature is locked, you'll be prompted to upgrade.

### What domain should I enter?

Use a dedicated **subdomain** for sending, such as `mg.yourstore.com` — not your root domain. This keeps your sending reputation isolated and avoids conflicts with your main domain's existing email records.

### What DNS records do I need to add?

After you save your sending subdomain, Zigpoll generates the **SPF and DKIM records** (added as **TXT records**) that authorize Zigpoll to send on your behalf. The exact Name and Value for each record are shown in the dashboard — add them in your DNS provider exactly as displayed.

### Can Zigpoll add the records for me?

Yes. For supported DNS providers, click **Auto-Connect DNS** and Zigpoll adds the records automatically in one click. Otherwise, copy each record's **Name** and **Value** into your DNS provider manually. Every record shows a live status (unverified / valid / invalid) so you can confirm it landed correctly.

### How long until my domain is active?

Once the records are in place, click **Verify Domain**. As soon as they validate, your sender domain activates **automatically** — there's no manual approval step. DNS changes can take up to 24–48 hours to propagate, so if the records still show as unverified, wait a little and verify again.

### What address will my surveys come from?

Your survey emails will be sent from `noreply@yourstore.com` (based on the root of your sending subdomain). If you set a **Reply-To** address on that same domain in your email design settings, replies are routed there.

### My domain won't verify — what should I check?

* Confirm each TXT record's **Name** and **Value** match what's shown in Zigpoll exactly (no extra spaces, no missing characters).
* Make sure you didn't alter or split the long DKIM value when pasting it.
* Allow time for propagation, then click **Verify Domain** again. You can check propagation at [dnschecker.org](https://dnschecker.org).
* If the records verify but setup doesn't complete on its own, use the **Retry Setup** button — or reach out to us if it persists.

### How is this different from a custom survey domain?

A custom **sender** domain controls the address emails are *sent from*. A custom **survey** domain controls the URL customers *visit* to take the survey. They're independent — set up both for a fully white-labeled experience.

{% content-ref url="/pages/S0K1UhLLZsUvFDUyc4iS" %}
[Custom Domains and SSL](/faq/custom-domains-and-ssl.md)
{% endcontent-ref %}

{% hint style="info" %}
Still stuck? Email us at <support@zigpoll.com> with your sending domain and we'll take a look.
{% endhint %}


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