> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/faq/email-notification-management.md). # Email Notification Management How to control and customize your Zigpoll email notifications Getting too many emails from Zigpoll? You have full control over when and how you're notified about survey responses. ### How do I stop getting an email for every survey response? You can disable per-response email notifications on a per-survey basis: 1. Go to Apps → Zigpoll → **Surveys** → select your survey 2. Click **Settings → Workflows → Notifications** 3. Under **Email Notifications**, select **Do not email me** and press **Save Changes** To turn several surveys off at once, go to **Settings → Notifications** and flip each survey's switch off in the **Survey Notifications** list at the bottom of the page. If you still want some emails, choose a narrower option instead: **Email only for completed responses**, **Email only when the respondent gave an email address**, or **Email only when there is a write-in**. {% content-ref url="/pages/ljLwSLM9xSbQ4eqNVoN6" %} [Notifications](/notifications.md) {% endcontent-ref %} ### When are notification emails sent? You get one email per person per survey, with all of their answers, not one email per question. Completed responses are emailed about a minute after the last question. Partial responses are emailed about 10 minutes after the person's last answer. ### Can I send notifications to a different email address? Yes. By default, notifications go to the account owner's email. For accounts created through the Shopify app, that's your Shopify store's email address. * **For the whole account:** go to **Settings → Notifications**, add addresses under **Notification Recipients**, and press **Update Account**. * **For one survey:** open the survey, go to **Settings → Workflows → Notifications**, add addresses under **Notification Email Recipients**, and press **Save Changes**. A survey's own list always takes priority over the account list, and the account list over the owner's email. ### Can the notification email show the Shopify order number? Yes. When a response is tied to a Shopify order, the email's metadata shows `shopify_order_number` (such as `#1001`) and `shopify_order_id`. The order ID links to the order in your Shopify admin. Post-purchase surveys on the Thank You and Order Status pages attach the order automatically. Email and link surveys need the order in the link, for example `?shopify_order_id={{ shopify_order_id }}`. To hide metadata, or show only some keys, open the survey's **Settings → Workflows → Notifications**, click **More Options**, and change **Metadata in Notifications**. ### How do I turn off weekly recap emails? Go to **Settings → Notifications** and flip off **Send Weekly Recaps**, then press **Update Account**. You can also click the unsubscribe link at the bottom of any recap. ### What does the weekly recap report? The recap arrives Monday at 7 AM Eastern and covers the previous week: * **Answers**: answers to fixed-choice questions. * **Write-Ins**: typed answers. * **Participants**: people who first answered one of your surveys that week. * **Emails**: email addresses your surveys collected that week. It is not the number of emails Zigpoll sent. Each figure shows the change from the week before. ### Can I get notified via Slack instead of email? Yes. Zigpoll integrates with Slack so you can receive survey response notifications directly in a Slack channel. {% content-ref url="/pages/NivQeknGw6liAfgyoSrB" %} [Slack](/integrations/slack.md) {% endcontent-ref %} ### I'm not receiving any notification emails Check the following: * **The survey is set to Do not email me.** Check **Email Notifications** under the survey's **Settings → Workflows → Notifications**. Also check the survey's switch under **Settings → Notifications**. * **The survey only emails for some responses.** **Email only for completed responses** skips anyone who leaves partway through. * **The survey sends to its own recipient list.** A survey's **Notification Email Recipients** replace the account list, so emails may be going to someone else. * **Your address bounced.** After a permanent delivery failure or a spam complaint, Zigpoll stops emailing that address. Email to have it cleared. * **Check your spam/junk folder** for emails from `notifications@zigpoll.com`. ### My notifications still go to an old email address The survey has its own recipient list, which overrides the account list. Open the survey's **Settings → Workflows → Notifications** and update **Notification Email Recipients**. To have the survey follow the account list again, remove every address there and press **Save Changes**. {% hint style="info" %} Need help managing your notifications? Reach out to . {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.zigpoll.com/faq/email-notification-management.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.