> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/faq/email-survey-distribution.md).

# Email Survey Distribution

How to send Zigpoll surveys via email to your customers

Want to reach customers who aren't currently on your site? You can distribute Zigpoll surveys via email. Here's how it works.

### Can I send a survey via email?

Yes, in two ways:

* Include your survey's public link in any email campaign.
* Send surveys directly with Zigpoll's built-in email surveys.

{% content-ref url="/pages/RNZ1XT4dEW5YQZsPeYGT" %}
[Email Zigpoll Surveys](/email-zigpoll-surveys.md)
{% endcontent-ref %}

{% content-ref url="/pages/2uqqSWhPROcyxcNP3D5M" %}
[Public Link](/public-link.md)
{% endcontent-ref %}

### Can I embed a survey directly inside an email?

Email clients don't run interactive forms, but you can get close. When Zigpoll sends the email, it can show your first question's answers as buttons in the email body. A click opens the survey with that answer already selected, so the customer can carry straight on. Set this up under **Settings → Design → Email**.

If you send from your own email tool, click **Get Embed Code** on the same tab and paste the code into your template. You can also use a survey link or button.

{% content-ref url="/pages/LNfDL2KXsnTlo9L7G51I" %}
[Email Survey Design](/tutorials/email-survey-design.md)
{% endcontent-ref %}

### Can I send a post-purchase survey via email instead of showing it on site?

Yes, and you don't need another tool. On Shopify, open the survey, go to **Settings → Delivery → Format**, and choose **Email** or **SMS**. Then pick a trigger and how long to wait after it. The triggers are **Order Created**, **Order Paid**, **Order Fulfilled**, **Order Delivered** and **Order Cancelled**, plus **Abandoned Checkout** for email. Zigpoll sends the survey automatically and links each response to the order and customer.

Triggers only apply to orders whose event happens after you set up the survey. They do not email past orders.

{% content-ref url="/pages/RNZ1XT4dEW5YQZsPeYGT" %}
[Email Zigpoll Surveys](/email-zigpoll-surveys.md)
{% endcontent-ref %}

If you already run post-purchase flows in an email platform like Klaviyo, you can put the survey link in those emails instead.

{% content-ref url="/pages/-MkcNNmSW4fcw0ll2GUS" %}
[Klaviyo](/integrations/klaviyo.md)
{% endcontent-ref %}

### Can I send follow-up emails to people who didn't respond?

Yes, this is built in. Turn on **Nudge Non-Responders** under your survey's **Settings → Workflows → Reminders** tab. Zigpoll then sends a one-time reminder to anyone who didn't respond. The reminder is cancelled the moment they respond.

{% content-ref url="/pages/VCTpnYbnH8cUwmOfaIQU" %}
[Nudge Non-Responders](/polls/nudge-non-responders.md)
{% endcontent-ref %}

### Can I send surveys to customers on a recurring schedule?

Zigpoll's built-in triggers send once per event with a delay you choose, for example 7 days after an order is delivered. Zigpoll has no repeating schedule and no way to set a future send date for a campaign. For recurring sends, such as every 90 days, set up a flow in your email marketing platform and include the survey link.

### How do I track which email recipients completed the survey?

Include participant metadata, such as the customer's email, when you distribute the survey. Zigpoll then links each response to that participant, and the data appears in your exports and integrations.

{% content-ref url="/pages/-LZv5HhSlUqm6srkUKqh" %}
[Participant Metadata](/embed/participant-metadata.md)
{% endcontent-ref %}

{% hint style="info" %}
Need help setting up email survey distribution? Reach out at <support@zigpoll.com>.
{% endhint %}


---

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