Security, Privacy, and Compliance

Information about data privacy, GDPR compliance, and security practices

Protecting your data and your customers' data is important. Here are answers to the most common security and privacy questions.

Is Zigpoll GDPR compliant?

Yes. Zigpoll is designed with GDPR compliance in mind. We process data in accordance with GDPR requirements and provide tools to help you meet your own compliance obligations, including the ability to delete respondent data on request.

Does Zigpoll respect cookie consent?

Yes. On Shopify, Zigpoll reads Shopify's Customer Privacy API and collects nothing until the visitor has consented to analytics — this works with any Shopify consent app. On other platforms you can drive Zigpoll from your own consent manager with a single function call.

See Cookie Consent for setup, including examples for Cookiebot, OneTrust, Google Consent Mode and the WordPress Consent API.

Where is my survey data stored?

Zigpoll stores survey data on secure, encrypted servers. If you have specific data residency requirements, contact us to discuss your needs.

Can I create anonymous surveys?

Yes. If you don't collect email addresses or other identifying information in your survey, responses are effectively anonymous. Zigpoll does not require respondents to identify themselves unless you configure your survey to ask for that information.

Can I delete a respondent's data?

Yes. Open Participants, select the person, and click More Actions → Delete Participant to remove them and every response they submitted, or Delete Responses to remove only the responses you tick. This lets you fulfill data deletion requests from your customers in compliance with GDPR and similar regulations.

Removing Participant Data

Does Zigpoll use cookies?

Zigpoll uses session storage to track whether a visitor has already seen or completed a survey. This helps prevent showing the same survey repeatedly to the same visitor. No third-party tracking cookies are used.

How do I prevent survey data from appearing in Shopify order notes?

If you have the Shopify integration enabled, survey responses may be written to order notes or customer metafields. You can turn each of these off under your survey's Workflows → Shopify tab.

Shopify

I received a phishing email that looks like it came from Zigpoll

Zigpoll will never ask for your password via email. If you receive a suspicious email claiming to be from Zigpoll, do not click any links and forward it to [e-mail] so we can investigate.

Do you have a bug bounty or vulnerability disclosure program?

If you've identified a security vulnerability, please report it responsibly by emailing [e-mail]. We take security reports seriously and will respond promptly.

Have a security or privacy question not covered here? Contact us at [e-mail].