Troubleshoot slow survey loading and optimize survey performance
A fast-loading survey gets more responses. If your survey is slow to appear, here's what to check.
My survey takes a long time to appear on the page
Survey loading speed can be affected by several factors:
Page load time. Zigpoll loads after your page content, so if your page itself is slow, the survey will be delayed. Optimize your site's overall performance for the best results.
Delivery trigger. If your survey is set to appear after a time delay or after a certain number of page views, it will intentionally wait before showing. Check your delivery settings to confirm the trigger timing.
Network conditions. On slower connections, the survey widget may take a moment to load. This is typically only noticeable on very slow mobile connections.
Zigpoll is designed to load asynchronously and not block your page rendering. The survey script is lightweight and loads after your main content, so it should not have a noticeable impact on your site's page speed or Core Web Vitals.
My exit-intent survey isn't triggering on mobile
Exit-intent detection works differently on mobile devices compared to desktop. On desktop, it's based on mouse movement toward the browser's close button. Mobile devices don't have a mouse cursor, so exit-intent triggers may use alternative signals like back-button taps or scroll behavior. If exit-intent isn't working well on mobile for your use case, consider using a time-based or scroll-based trigger instead.
My survey shows up but looks broken or incomplete
This can happen if another script on your page is interfering with Zigpoll. Try the following:
Check for JavaScript errors in your browser's developer console.
Disable other apps or scripts temporarily to see if there's a conflict.
Clear your browser cache and reload the page.
Can I preload the survey to make it appear faster?
Zigpoll already optimizes loading by caching assets. If speed is critical for your use case, make sure your survey isn't loading unnecessary images or large files, and keep your question count concise.
Experiencing persistent performance issues? Contact us at [email protected] with your site URL and we'll investigate.
