# Survey Visibility and Display Issues

Having trouble getting your survey to show up? This is the most common issue we hear about, and it's almost always fixable with a few quick checks.

### My post-purchase survey isn't showing on the thank you page

This is typically caused by one of the following:

* **Checkout extensibility is not enabled.** Shopify has been migrating stores to checkout extensibility. If your store has been migrated, you'll need to activate the Zigpoll checkout extension. See our installation guide:

{% content-ref url="/pages/UZJFw4wmRdrtb9JR0GUo" %}
[Activating Zigpoll on Shopify Checkout Extensions](/installation/activating-zigpoll-on-shopify-checkout-extensions.md)
{% endcontent-ref %}

* **The app block is not activated.** Go to your Shopify theme editor and make sure the Zigpoll app block or app embed is toggled on.
* **A third-party checkout is interfering.** If you use a custom or third-party checkout (e.g., ReCharge, Bold), it may bypass the standard Shopify thank you page where Zigpoll displays.

### My survey isn't showing up on my site at all

Run through this checklist:

1. **Is the survey live?** Go to your Zigpoll dashboard, select the survey, and confirm the status is set to "Live."
2. **Is the embed code installed?** If you're not on Shopify, make sure the Zigpoll embed code is present on your site. Check your account's Embed Code tab for the snippet.
3. **Check your delivery settings.** Your survey may be set to display only on certain pages or after certain triggers. Review the delivery settings to make sure they match your expectations.
4. **Check your targeting settings.** You may have geo, device, or language targeting enabled that is filtering out your audience.

{% content-ref url="/pages/-LrVM-QyPUockueYu4xQ" %}
[Delivery Settings](/polls/visibility-settings.md)
{% endcontent-ref %}

{% content-ref url="/pages/-Mf4fjPMXlsNJRxpYb16" %}
[Targeting Settings](/polls/targeting-settings.md)
{% endcontent-ref %}

### My survey looks different on my site than in the preview

This can happen when your site's CSS conflicts with the survey's styles. A few things to try:

* **Clear your browser cache** and do a hard refresh.
* **Check your design settings** in the survey editor and make sure your changes have been saved.
* **Disable browser extensions** that may be injecting styles or blocking scripts.

### My survey isn't showing on mobile

Make sure your delivery settings don't have "Desktop Only" selected. If you are using a popup or modal display type, it may behave differently on smaller screens. Test with your phone's browser directly rather than relying on browser emulation.

### I updated my Shopify theme and now my survey is gone

After a theme update or theme switch, you may need to re-enable the Zigpoll app block or app embed in your new theme. Go to your Shopify theme editor and toggle it back on.

### I've tried everything and my survey still isn't showing

If you've gone through all the steps above and your survey still isn't appearing, [contact us](mailto:support@zigpoll.com) and we'll help you debug it. Please include:

* Your store URL
* The name of the survey that isn't displaying
* What page(s) you expect the survey to appear on
* Any steps you've already tried

We're happy to take a look and get it working for you.

{% hint style="info" %}
You can also reach us at <support@zigpoll.com> any time.
{% endhint %}


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