Activating Zigpoll on Shopify POS

Run Zigpoll surveys on the Shopify POS register after a sale or from a smart grid tile

Zigpoll runs inside the Shopify POS app on iOS and Android, so you can collect feedback from in-store customers the same way you do online. Surveys are shown on the register: staff can answer on the customer's behalf, or hand the tablet to the customer to fill in themselves.

There are two POS delivery templates. Pick the one that matches how you want the survey to be triggered:

Zigpoll delivery template	Where it appears in Shopify POS	Triggered by
POS: After Sale	The post-purchase screen, right after a sale completes	A Zigpoll Survey button on the post-sale action menu
POS: Smart Grid Tile	The POS home screen	A Zigpoll tile on your smart grid, tapped at any time

Shopify does not let apps show anything on the customer-facing display (the second screen some registers point at the shopper). POS surveys are always answered on the staff tablet — either by staff, or by handing the tablet to the customer.

Set up

Setup has three parts: create the survey in Zigpoll, switch Zigpoll on in your Shopify POS smart grid editor, then refresh your registers. It takes about five minutes and only has to be done once per store.

1. Create the survey in Zigpoll

1. Install the Zigpoll app from the Shopify App Store if you haven't already.

2. In the Zigpoll dashboard, create a survey (or open an existing one) and go to Settings → Delivery.

3. Under Locations, pick the template that matches how you want the survey to be triggered:

   • POS: After Sale — shows a button on the register's post-purchase screen after every completed sale.

   • POS: Smart Grid Tile — adds a tile to the register's home screen that staff can tap at any time.

4. Add your questions and set the survey live. A survey that isn't live never appears on the register.

A survey can use only one location template, so create two surveys if you want both a post-sale survey and a tile.

2. Switch Zigpoll on in Shopify POS

Both templates are activated from the same screen in your Shopify admin:

1. In Shopify admin, go to Sales channels → Point of Sale.

2. Open the smart grid editor and choose the smart grid template your registers use (if you have several locations with different layouts, repeat these steps for each template).

3. Click the Apps icon in the editor's toolbar to open the Apps for Point of Sale panel. Find Zigpoll survey under Zigpoll Customer Surveys and click it.

Then, depending on the template you chose in Zigpoll:

• After Sale — in the Zigpoll survey panel, turn on Activate on → Post-purchase.

• Smart Grid Tile — on the grid preview, click Add tile → Add app, choose Zigpoll survey, and drag the tile where you want it. You can rename the tile and pick a color in the tile's panel.

Press Save in the top right. Changes are pushed to every register that uses this template.

3. Refresh your registers

1. Make sure the Shopify POS app on each register is up to date (App Store / Play Store).

2. Sign out of POS and sign back in, or pull down to refresh the home screen. Registers load app changes when they sync, so a register that stays signed in can keep showing the old layout for a while.

Test it

• After Sale: add any product to the cart, tap Checkout, and complete the sale (cash is fine). On the post-purchase screen, tap Zigpoll survey — the survey opens in a full-screen modal. Answer it, and the response appears in your Zigpoll dashboard under Responses within a few seconds, tagged with the POS order name and location.

• Smart Grid Tile: tap the Zigpoll tile on the home screen. Each tap starts a fresh survey, so the same register can be handed to customer after customer.

The survey closes itself when the last question is answered; the × in the modal's header closes it early.

If a survey is set to show once per customer, the After Sale button still appears for a returning customer but opens with a "no survey to show" message.

What Zigpoll records

Each POS response is tagged with the sale it came from and where it was taken, so you can segment in-store feedback:

• Location — the POS location's name and id (for example Toronto Store), so you can compare stores

• Staff member — the id of the staff member pinned into the register

• Order name — the POS order the survey followed, on After Sale surveys

• Customer — when the sale had a customer attached, the response is linked to their Shopify customer record like any other Shopify survey

Permissions

Reading a location's name needs one Shopify permission that Zigpoll didn't previously ask for: Read locations (read_locations). It is used for nothing else.

• New installs grant it as part of the normal install screen.

• Stores that installed Zigpoll before August 2026 are shown Shopify's approval screen for the new permission the next time the app reconnects to the store (for example when you open Zigpoll from your Shopify admin after a token renewal). Until it's approved, POS surveys still work and still record the location id — only the name is missing.

See Shopify Permissions for what every permission Zigpoll requests is used for.

Question types on POS

Every question type works on POS except File Upload, which is hidden from the question picker on POS surveys because the register has no file picker. A few types look slightly different on the register to fit the POS interface:

• Dropdown, Country and Autocomplete show as a searchable list instead of a native dropdown

• Consent shows as a toggle

• Promo Code shows the code as text with a QR code the customer can scan, since there is no clipboard on the register

• Actions show each link as a QR code for the customer to scan with their own phone

Common questions

The button or tile isn't showing. Work through these in order:

Check	Where
The survey is live and uses POS: After Sale or POS: Smart Grid Tile	Zigpoll dashboard → the survey → Settings → Delivery
Zigpoll is activated on the smart grid template the register uses (Post-purchase toggle for After Sale, the tile added for Smart Grid) and the template was saved	Shopify admin → Point of Sale → smart grid editor → Apps for Point of Sale
The register is on that template and at the location you expect	Shopify admin → Point of Sale → Smart grid → template → Locations
The POS app is up to date and has been signed out and back in since you saved	The register

The survey opens but says "No survey to show". The register reached Zigpoll but no live survey matched: check the template on the survey, and whether it's limited to once per customer.

Can customers answer on their own phone instead? Yes — use an Actions or Promo Code question to show a QR code, or share the survey by link or QR code on the receipt.

Can I send the survey by email or SMS after an in-store sale? Yes. The Email and SMS delivery formats trigger on Shopify order events, and POS orders fire those events too.

If you have any feedback or questions about Zigpoll on POS, don't hesitate to get in touch.