> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/integrations/shopify-sidekick.md).

# Shopify Sidekick

Ask Shopify Sidekick about your Zigpoll surveys right from your Shopify admin. Get response summaries, NPS scores, AI insights, and more — in plain English, without leaving Shopify.

## What is Sidekick?

Sidekick is Shopify's built-in AI assistant. With Zigpoll installed, Sidekick can read your survey data and answer questions about it directly in the Shopify admin — so you can check results without opening the Zigpoll dashboard.

## What You Can Do

Ask Sidekick to:

* Find and list your surveys and their response counts
* Summarize the responses to any survey
* Calculate NPS and satisfaction scores (promoters, passives, detractors)
* Surface AI-generated insights and themes from customer feedback
* Show response trends over time
* Break down where your respondents are located and what devices they use
* See which products customers bought based on how they answered
* Compare response and completion rates across surveys

## Requirements

There's nothing to set up. As long as:

* The **Zigpoll Customer Surveys** app is installed on your store, and
* You have at least one survey with responses

Sidekick can answer questions about your survey data automatically. Your data is always scoped to your own store — Sidekick only ever sees your surveys.

{% hint style="info" %}
Sidekick reads your Zigpoll data securely using your Shopify session — you never need to enter an API key or connect anything.
{% endhint %}

## How to Use It

1. Open your **Shopify admin**.
2. Open **Sidekick** (the assistant in the top bar).
3. Ask a question about your surveys — for example, *"What Zigpoll surveys do I have?"*

Sidekick will pull the answer from Zigpoll and show it inline.

## Example Prompts

### Survey Overview

* "What Zigpoll surveys do I have?"
* "Which of my surveys has the most responses?"

### Results & Scores

* "Summarize the responses to my post-purchase survey"
* "What's the NPS on my customer satisfaction survey?"
* "Show me the answer breakdown for my attribution survey"

### Insights

* "What are customers telling us in my feedback survey?"
* "Give me the key insights from my NPS survey"

### Trends

* "How many survey responses did I get last month?"
* "Show me weekly response trends for my post-purchase survey"

### Audience

* "Where are my survey respondents located?"
* "What devices are people using to take my surveys?"

### Shopify

* "What products did customers who answered 'too expensive' buy?"

### Comparisons

* "Compare the response rates across all my surveys"
* "Do customers who chose TikTok also tend to give a high NPS?"

## What Sidekick Can Answer

You don't need to memorize anything — just ask in plain English. Behind the scenes, Sidekick uses these Zigpoll capabilities:

| Capability         | What it does                                                                 |
| ------------------ | ---------------------------------------------------------------------------- |
| Search surveys     | Find and list your surveys with status and response counts                   |
| Response summary   | Per-question answer breakdown, including NPS and order revenue per answer    |
| NPS                | Net Promoter Score and promoter/passive/detractor split for rating questions |
| Insights           | AI-generated themes and takeaways from customer feedback                     |
| Response trends    | Response volume over time (day, week, or month)                              |
| Locations          | Top countries, regions, and cities of respondents                            |
| Devices            | Device, browser, and OS breakdown of respondents                             |
| Purchased products | Which products respondents bought, optionally broken down by answer          |
| Compare surveys    | Response and completion rates across surveys                                 |

## Read-only for now

Sidekick can **read and analyze** your survey data, but it can't create or edit surveys yet. To build or change a survey, open the Zigpoll dashboard from your Shopify admin.

## Troubleshooting

**Sidekick says it can't access your Zigpoll data** — Make sure the Zigpoll Customer Surveys app is installed on the store you're in, and that you have at least one survey. Then start a new Sidekick chat and try again.

**Sidekick doesn't show survey results** — Newly installed apps can take a few minutes to become available in Sidekick. Wait a moment, start a fresh chat, and retry.

That's it.


---

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