Shopify Sidekick

Ask Shopify Sidekick about your Zigpoll surveys, results, NPS, and customer insights

Ask Shopify Sidekick about your Zigpoll surveys right from your Shopify admin. Get response summaries, NPS scores, AI insights, and more — in plain English, without leaving Shopify.

What is Sidekick?

Sidekick is Shopify's built-in AI assistant. With Zigpoll installed, Sidekick can read your survey data and answer questions about it directly in the Shopify admin — so you can check results without opening the Zigpoll dashboard.

What You Can Do

Ask Sidekick to:

• Find and list your surveys and their response counts

• Summarize the responses to any survey

• Calculate NPS and satisfaction scores (promoters, passives, detractors)

• Surface AI-generated insights and themes from customer feedback

• Show response trends over time

• Break down where your respondents are located and what devices they use

• See which products customers bought based on how they answered

• Compare response and completion rates across surveys

Requirements

There's nothing to set up. As long as:

• The Zigpoll Customer Surveys app is installed on your store, and

• You have at least one survey with responses

Sidekick can answer questions about your survey data automatically. Your data is always scoped to your own store — Sidekick only ever sees your surveys.

Sidekick reads your Zigpoll data securely using your Shopify session — you never need to enter an API key or connect anything.

How to Use It

1. Open your Shopify admin.

2. Open Sidekick (the assistant in the top bar).

3. Ask a question about your surveys — for example, "What Zigpoll surveys do I have?"

Sidekick will pull the answer from Zigpoll and show it inline.

Example Prompts

Survey Overview

• "What Zigpoll surveys do I have?"

• "Which of my surveys has the most responses?"

Results & Scores

• "Summarize the responses to my post-purchase survey"

• "What's the NPS on my customer satisfaction survey?"

• "Show me the answer breakdown for my attribution survey"

Insights

• "What are customers telling us in my feedback survey?"

• "Give me the key insights from my NPS survey"

Trends

• "How many survey responses did I get last month?"

• "Show me weekly response trends for my post-purchase survey"

Audience

• "Where are my survey respondents located?"

• "What devices are people using to take my surveys?"

Shopify

• "What products did customers who answered 'too expensive' buy?"

Comparisons

• "Compare the response rates across all my surveys"

• "Do customers who chose TikTok also tend to give a high NPS?"

What Sidekick Can Answer

You don't need to memorize anything — just ask in plain English. Behind the scenes, Sidekick uses these Zigpoll capabilities:

Capability	What it does
Search surveys	Find and list your surveys with status and response counts
Response summary	Per-question answer breakdown, including NPS and order revenue per answer
NPS	Net Promoter Score and promoter/passive/detractor split for rating questions
Insights	AI-generated themes and takeaways from customer feedback
Response trends	Response volume over time (day, week, or month)
Locations	Top countries, regions, and cities of respondents
Devices	Device, browser, and OS breakdown of respondents
Purchased products	Which products respondents bought, optionally broken down by answer
Compare surveys	Response and completion rates across surveys

Read-only for now

Sidekick can read and analyze your survey data, but it can't create or edit surveys yet. To build or change a survey, open the Zigpoll dashboard from your Shopify admin.

Troubleshooting

Sidekick says it can't access your Zigpoll data — Make sure the Zigpoll Customer Surveys app is installed on the store you're in, and that you have at least one survey. Then start a new Sidekick chat and try again.

Sidekick doesn't show survey results — Newly installed apps can take a few minutes to become available in Sidekick. Wait a moment, start a fresh chat, and retry.

That's it.