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Deleting Survey Responses

Remove test or unwanted responses while the survey stays live

Delete a single response from the Responses page, or several of one person's responses from their participant page. The survey stays live with its questions and settings untouched, and its totals update straight away. You do not need to duplicate or archive the survey.

Delete one response

  1. Open Responses in the sidebar. From inside a survey or a question, its own Responses page lists only that survey's or question's answers.

  2. Click a response to expand it.

  3. Click the ⋯ menu in the top-right corner of the expanded response and choose Delete Response.

  4. Confirm.

The same menu has Edit Response, which changes the answer itself, and Edit Metadata, which adds, changes or removes the metadata stored on that response. See Editing a Response and Survey Metadata.

Delete several of one participant's responses

  1. Click Participants. From inside a survey, its own Participants page lists only the people who answered that survey.

  2. Select the participant whose responses you want to remove.

  3. Click More Actions under the participant's details, then click Enable under Delete Responses.

  4. Tick the red checkbox next to each response you want to remove.

  5. Click Delete Selection and confirm.

Only the ticked responses are removed. The participant and their other responses stay.

To remove a participant together with everything they have submitted, use Delete Participant on the same card. See Removing Participant Data.

Start a survey over

If the survey was created in the last 48 hours you can clear all of its data in one step. Open the survey's ⋯ menu on the dashboard and choose Reset Survey Data. This deletes every response, participant and event for that survey and resets its charts to zero. It cannot be undone.

After 48 hours, Reset Survey Data is no longer offered, so remove any remaining test responses one at a time or per participant as described above.

Ask Ziggy

From a participant's page, ask Ziggy to delete this participant's test responses and it switches on the checkboxes for you. On the dashboard of a survey that is under 48 hours old, reset this survey's data opens the confirmation.

Deleting responses does not lower the number of responses counted toward your monthly plan limit. See How We Calculate Responses.

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