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Editing a Response

Correct an answer after it was submitted, without changing who answered or when

Fix a typo in a written answer, move a vote to the choice the customer meant, or correct a form field. The response keeps its participant, timestamp and metadata; only the answer changes, and the question's totals move with it.

How to edit a response

  1. Open Answers in the sidebar, or a survey's or question's Answers page.

  2. Click a response to expand it.

  3. Click the ⋯ menu in its top-right corner and choose Edit Response.

  4. In the Edit Answer window, change the answer and click Save.

What the editor shows depends on the question:

  • Fixed-choice questions offer the question's choices; past ten choices the list has a search box. Checkbox-style questions let you tick several. If the question has an Other choice, picking it shows a text box for the customer's own words.

  • Open-ended questions show the written answer in a text area.

  • Date questions show a date picker. The question's weekday or weekend restriction and any fixed earliest or latest date still apply; limits set relative to today (such as "no earlier than today") do not, since they described the day the customer answered.

  • Forms show one field per input, including email and file inputs.

  • Matrix questions show one choice per row, or a checklist per row when the question allows Multiple Selections.

  • Rankings show one rank per option. Each rank can be used once; an option can also be left unranked.

  • Email captures show the address.

  • File uploads list the files. Remove any, or Add Files to upload more from your computer. Files you remove are taken off the answer but not deleted from storage.

Editing moves the vote counts and response counts on the question, the survey and your account, so charts and tiles stay right. It does not re-run integrations or survey actions, and it does not change what counts toward your plan.

To change the metadata stored on a response rather than the answer, use Edit Metadata in the same menu. See Survey Metadata.

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