Configure exit intent to show only when specific conditions are met
Configure your exit intent survey to only appear under specific conditions, such as when a customer has items in their cart.
Setting Up Cart-Based Exit Intent
Step #1: Create an Exit Intent Survey
Go to Surveys → Create Survey.
Give your survey a title and select the Exit Intent template.
Build your slides from scratch or use a template.
Step #2: Edit Your Exit Intent Conditions
Click the Delivery tab for your newly created survey.
Select Only show when there is at least one item in the cart.
Step #3: Make the Survey Live
Toggle the visibility switch on the top right to make the survey live. Now, whenever someone tries to leave your website with an item in their cart, the survey will appear.
This is a powerful way to reduce abandoned carts. You can learn why customers are leaving and offer incentives like discount codes to encourage them to complete their purchase.
