# Launching an NPS Survey

{% embed url="<https://www.youtube.com/watch?v=3xHruX0bnPU>" %}

1. Go to **Surveys** in your Zigpoll dashboard.
2. Click **Create survey**.
3. Select the **NPS survey** template from the list.
4. Give your survey a **name** (for internal use).
5. Click **Create survey**.

You’ll land on the survey editor, where you can see all of your questions and start customizing them.

***

#### Choosing where your NPS survey appears

When you create or edit a survey, you can choose how and where customers see it. Common options include:

* **Link only**
  * Zigpoll gives you a URL you can share via **email**, **SMS**, or anywhere else.
* **On-site (every page or specific pages)**
  * Show the survey across your site, or only on certain URLs (e.g., after signup or on the account page).
* **Post-purchase**
  * Show the survey after checkout to capture feedback while the experience is fresh.
* **API only (advanced)**
  * Trigger an NPS survey at a specific **onboarding step** or **product milestone** by calling the Zigpoll API.

Choose the option that best matches your customer journey, then proceed to configure the questions.

***

#### Editing questions and changing question types

Every question in your survey can be fully edited.

1. In the survey editor, find the question you want to change.
2. Click **Edit slide** on that question.
3. In the **question editor**, you can:
   * Edit the **question text** directly by typing.
   * Click **Update slide** at the top to save your changes.

#### **Changing the question type**

If you want to change how a question is answered (for example, from a 0–10 NPS scale to a star rating):

1. In the question editor, open the **question type dropdown**.
2. Under **Rating and ranking**, choose from:
   * **Star rating**
   * **Satisfaction**
   * **Ranked choice**
   * Other available formats
3. Click **Update slide** to apply the new type.

This flexibility lets you adapt the survey format to the feedback you need from your customers.

#### Taking your survey live

Toggle the visibility of your survey to "Live" and that will mean the public will be able to see your surveys and start submitting answers!

<figure><img src="/files/INonaftcUhnrZtR0IV4M" alt=""><figcaption></figcaption></figure>

See our main "survey" page for additional insturctions on adding followup logic, targeting, customizing design, and more:

{% content-ref url="/pages/-LZuaccvpi\_yui07Qufh" %}
[Surveys](/polls.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zigpoll.com/tutorials/launching-an-nps-survey.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.