# Launching an NPS Survey

{% embed url="<https://www.youtube.com/watch?v=3xHruX0bnPU>" %}

1. Go to **Surveys** in your Zigpoll dashboard.
2. Click **Create survey**.
3. Select the **NPS survey** template from the list.
4. Give your survey a **name** (for internal use).
5. Click **Create survey**.

You’ll land on the survey editor, where you can see all of your questions and start customizing them.

***

#### Choosing where your NPS survey appears

When you create or edit a survey, you can choose how and where customers see it. Common options include:

* **Link only**
  * Zigpoll gives you a URL you can share via **email**, **SMS**, or anywhere else.
* **On-site (every page or specific pages)**
  * Show the survey across your site, or only on certain URLs (e.g., after signup or on the account page).
* **Post-purchase**
  * Show the survey after checkout to capture feedback while the experience is fresh.
* **API only (advanced)**
  * Trigger an NPS survey at a specific **onboarding step** or **product milestone** by calling the Zigpoll API.

Choose the option that best matches your customer journey, then proceed to configure the questions.

***

#### Editing questions and changing question types

Every question in your survey can be fully edited.

1. In the survey editor, find the question you want to change.
2. Click **Edit slide** on that question.
3. In the **question editor**, you can:
   * Edit the **question text** directly by typing.
   * Click **Update slide** at the top to save your changes.

#### **Changing the question type**

If you want to change how a question is answered (for example, from a 0–10 NPS scale to a star rating):

1. In the question editor, open the **question type dropdown**.
2. Under **Rating and ranking**, choose from:
   * **Star rating**
   * **Satisfaction**
   * **Ranked choice**
   * Other available formats
3. Click **Update slide** to apply the new type.

This flexibility lets you adapt the survey format to the feedback you need from your customers.

#### Taking your survey live

Toggle the visibility of your survey to "Live" and that will mean the public will be able to see your surveys and start submitting answers!

<figure><img src="https://1643988190-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LZpanNFqg3aCUZgXh3X%2Fuploads%2FH7DXAxenJoIlNuYdHjP5%2Fimage.png?alt=media&#x26;token=3757ec1f-a53d-4dfe-84b6-8eedee6d0ee1" alt=""><figcaption></figcaption></figure>

See our main "survey" page for additional insturctions on adding followup logic, targeting, customizing design, and more:

{% content-ref url="../polls" %}
[polls](https://docs.zigpoll.com/polls)
{% endcontent-ref %}