Launching an NPS Survey

Zigpoll supports NPS surveys

1. Go to Surveys in your Zigpoll dashboard.

2. Click Create survey.

3. Select the NPS survey template from the list.

4. Give your survey a name (for internal use).

5. Click Create survey.

You’ll land on the survey editor, where you can see all of your questions and start customizing them.

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Choosing where your NPS survey appears

When you create or edit a survey, you can choose how and where customers see it. Common options include:

• Link only

  • Zigpoll gives you a URL you can share via email, SMS, or anywhere else.

• On-site (every page or specific pages)

  • Show the survey across your site, or only on certain URLs (e.g., after signup or on the account page).

• Post-purchase

  • Show the survey after checkout to capture feedback while the experience is fresh.

• API only (advanced)

  • Trigger an NPS survey at a specific onboarding step or product milestone by calling the Zigpoll API.

Choose the option that best matches your customer journey, then proceed to configure the questions.

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Editing questions and changing question types

Every question in your survey can be fully edited.

1. In the survey editor, find the question you want to change.

2. Click Edit slide on that question.

3. In the question editor, you can:

   • Edit the question text directly by typing.

   • Click Update slide at the top to save your changes.

Changing the question type

If you want to change how a question is answered (for example, from a 0–10 NPS scale to a star rating):

1. In the question editor, open the question type dropdown.

2. Under Rating and ranking, choose from:

   • Star rating

   • Satisfaction

   • Ranked choice

   • Other available formats

3. Click Update slide to apply the new type.

This flexibility lets you adapt the survey format to the feedback you need from your customers.

Taking your survey live

Toggle the visibility of your survey to "Live" and that will mean the public will be able to see your surveys and start submitting answers!

See our main "survey" page for additional insturctions on adding followup logic, targeting, customizing design, and more:

Surveys