> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/tutorials/shopify-order-contact-form.md).

# Shopify Order Contact Form

Add a contact form to your Shopify order status pages

Add a Zigpoll contact form to your Shopify order status pages so customers can send feedback or ask questions when checking on their order.

#### Step #1: Install the Shopify App

Install the [Zigpoll Shopify App](https://apps.shopify.com/zigpoll) from the Shopify App Store.

#### Step #2: Create Your Survey

1. Open Zigpoll from Shopify admin → **Apps → Zigpoll** and click **New Survey**.
2. **Step 1: Questions** — we recommend the **Contact Us** template, but you can build from scratch.
3. **Step 2: Delivery** — select **Order Status Only**, so it appears when customers return to check their order, not on the Thank you page.
4. Finish the remaining step, enter a **Survey Title** such as "Order Status Contact Form", and click **Create Survey**.

#### Step #3: Add the Block and Make the Survey Live

Order Status surveys run as a Zigpoll app block in Shopify's checkout editor. If you haven't added the block yet, follow [Activating Zigpoll on Shopify Checkout Extensions](/installation/activating-zigpoll-on-shopify-checkout-extensions.md).

Finish editing your questions, then toggle the visibility switch on the top right to make the survey live.

Your customers will now see the contact form on their order status pages. You can test this on your own store by viewing an order status page.

{% hint style="info" %}
The block uses Shopify's checkout styling rather than your Zigpoll Design settings. See [Shopify checkout limits](/installation/shopify-checkout-limits.md).
{% endhint %}


---

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