Zigpoll allows you to automatically send SMS surveys to your customers after they have paid for their purchase or after their order has been fulfilled.
Step #1: Create an SMS Survey
Go to Surveys → Create Survey.
Select an SMS survey from the template options. You can choose to have the SMS fire after an order is paid or after an order is marked as fulfilled.
Step #2: Make the Survey Live
Toggle the visibility switch on the top right hand corner to make the survey live.
Step #3: Start Collecting Feedback
That's it! Your SMS survey will now be sent to customers after their order is either paid or fulfilled.
Customizing Your SMS Message
To modify the contents of your SMS message:
Go to Surveys → Select your survey → Click the Design tab.
Click the SMS tab at the top.
Adjust the message for your SMS campaign.
Make sure you are capturing SMS numbers at your checkout step. If no phone number is attached to an order, the SMS will not be sent. You can make the phone number field mandatory in your Shopify checkout settings.
