SMS Surveys

Send surveys to your customers via SMS

Zigpoll allows you to automatically send SMS surveys to your customers after they have paid for their purchase or after their order has been fulfilled.

Step #1: Create an SMS Survey

1. Go to Surveys → New Survey.

2. Select an SMS survey from the template options. You can choose to have the SMS fire after an order is paid or after an order is marked as fulfilled.

To change the trigger or delay later, open the survey and go to Settings → Delivery → Format. The SMS Settings card lists every order trigger.

Step #2: Make the Survey Live

Toggle the visibility switch on the top right hand corner to make the survey live.

Step #3: Start Collecting Feedback

That's it! Your SMS survey will now be sent to customers after their order is either paid or fulfilled. Only orders whose event happens after the survey is live get a text. Past orders are not messaged.

To text a list of numbers yourself instead, go to Campaigns → SMS. See CSV Formatting for SMS Campaigns.

Customizing Your SMS Message

To modify the contents of your SMS message:

1. Go to Surveys → Select your survey → Settings → Design.

2. Click the SMS tab.

3. Adjust the message and click Save Changes.

The message can be translated per customer language under Settings → Language. See Language Settings.

Make sure you are capturing phone numbers at checkout. Zigpoll uses the order's phone number, then the customer's, then the billing address phone. If none of these is set, the SMS is not sent. You can make the phone number field mandatory in your Shopify checkout settings.