> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/notifications.md).

# Notifications

Learn how to control your Zigpoll email notifications.

Zigpoll can email you each time someone responds to a survey, and once a week with a recap of your account. You control both from two places:

* **Settings → Notifications** for the whole account.
* **Settings → Workflows → Notifications** inside a survey, for that survey only.

### **Account Notification Settings**

Go to **Settings → Notifications** to find the following items:

#### **Notification Recipients**

By default all notifications will be emailed to the account owner's email address. If you would like to send them to someone else, or to more than one person, add the addresses here and press **Update Account**.

For accounts created through the Shopify app, the account owner's email is your Shopify store's email address. If that inbox isn't the one you read, add the address you want here.

This list also receives operational alerts about your account, including [webhook failure alerts](/integrations/webhooks.md#if-your-endpoint-stops-working) when one of your endpoints stops accepting deliveries.

#### Send Weekly Recaps

By default, we will send you a weekly recap of your account's performance to the emails listed in the Notification Recipients above. If you would like to disable these notifications, flip the switch and you will no longer receive them.

The recap is sent every Monday at 7 AM Eastern and covers the previous week, Monday to Sunday. It is skipped for any week with nothing to report. It contains:

| Figure           | What it counts                                                                              |
| ---------------- | ------------------------------------------------------------------------------------------- |
| **Answers**      | Answers to fixed-choice questions, such as multiple choice, rating, and dropdown questions. |
| **Write-Ins**    | Typed answers.                                                                              |
| **Participants** | People who first answered one of your surveys that week.                                    |
| **Emails**       | Email addresses your surveys collected that week.                                           |

Each figure shows the percentage change from the week before. Below them, the recap lists a few recent write-ins and, when available, recent AI insights from one of your surveys.

#### Response Limit Notification

Choose which emails Zigpoll sends about your monthly response limit:

| Option                                                                                  | Warning email | Limit reached email |
| --------------------------------------------------------------------------------------- | ------------- | ------------------- |
| **Notify when I have reached 85% of my monthly limit.** (you can change the percentage) | Yes           | Yes                 |
| **Do not notify until I reach my limit.**                                               | No            | Yes                 |
| **Do not notify me when I reach my monthly limit.**                                     | No            | No                  |

* **The warning email** is sent once a month, when your responses reach the percentage you set (85% unless you change it). Its subject reads "You have reached 85% of your response limit for the month." If your plan also has email or SMS limits, the same warning covers those.
* **The limit reached email**, "You've reached your response limit", is sent once a month, when your responses go past your plan's limit.

Zigpoll checks every hour, so either email can arrive up to an hour after you cross the line. Both go to your **Notification Recipients**, or to the account owner if that list is empty. Both reset on the 1st of the month, along with your response count.

{% hint style="warning" %}
**Do not notify me when I reach my monthly limit.** turns off both emails, including the limit reached email. If you choose it, you won't get an email when your surveys hit the limit. See [What happens when I reach my response limit?](/faq/billing-accounts-and-plans.md#what-happens-when-i-reach-my-response-limit)
{% endhint %}

#### Survey Notifications

The bottom of **Settings → Notifications** lists every survey with a switch. Flip a survey's switch off to stop its response emails. Click the survey's name to open its own notification settings.

{% hint style="info" %}
Switching a survey back on from this list sets it to **Email for every partial or complete response**. To choose a narrower option, open the survey's own settings.
{% endhint %}

### Survey Notification Settings

To stop receiving notifications from your survey, try the following:

1. Go to Apps → Zigpoll → **Surveys** → select your survey
2. Click **Settings → Workflows → Notifications**
3. Under **Email notifications**, select **Do not email me** and press **Save Changes**.

#### Edit your survey notification settings

To edit your notification settings, try the following:

1. Go to Apps → Zigpoll → **Surveys** → select your survey
2. Click **Settings → Workflows → Notifications**

**Email notifications** decides when this survey emails you:

| Option                                                   | When the email is sent                            |
| -------------------------------------------------------- | ------------------------------------------------- |
| **Email for every partial or complete response**         | Whenever someone answers at least one question.   |
| **Email only for completed responses**                   | Only when someone finishes the survey.            |
| **Email only when the respondent gave an email address** | Only when the response includes an email address. |
| **Email only when there is a write-in**                  | Only when the response includes a typed answer.   |
| **Do not email me**                                      | Never.                                            |

You get one email per person per survey, not one per question. Zigpoll waits until the person is done, then sends a single email with all of their answers:

* **Completed responses** are emailed about a minute after the last question.
* **Partial responses** are emailed about 10 minutes after the person's last answer. Each new answer restarts the wait.

#### Notification email recipients

By default, any notification emails will be sent to the recipients defined in your account's **Settings → Notifications**, or to the owner's email address if none are specified. If you would like to send notifications for a particular survey to a different email address, enter the addresses here and press **Save Changes**.

Zigpoll picks recipients in this order and uses the first list it finds:

1. The survey's own **Notification email recipients**.
2. The account's **Notification Recipients**.
3. The account owner's email address.

{% hint style="warning" %}
The survey's recipient field starts out showing your account list. Once you edit it and save, that survey keeps its own copy. Later changes to the account list won't reach it. To make the survey follow the account list again, remove every address from the survey's field and save.
{% endhint %}

#### What a notification email includes

Each email names the account, the survey, and the participant, with links back to your dashboard. It lists every answer the person gave, with each question's type. It also shows any email addresses they submitted. When the person gave an email address, replying to the notification emails them directly.

It also lists the response's metadata, such as the page URL, UTM parameters, and any values you passed in. For Shopify stores, when a response is tied to an order, Zigpoll looks the order up. The email then shows both:

* `shopify_order_number`: the order number your customers see, such as `#1001`.
* `shopify_order_id`: the internal order ID, linked to the order in your Shopify admin.

A response only carries order details when the survey knows which order it belongs to. Post-purchase surveys on the Thank You and Order Status pages send them automatically. Email and link surveys only have them if the link carries the order, for example `?shopify_order_id={{ shopify_order_id }}`.

Under **More Options**, you can change two things:

* **Metadata in notifications**: choose **Include all metadata**, **Hide all metadata**, or **Include selected metadata only**. The selected option takes a comma-separated list of keys, such as `shopify_order_number, order_total`.
* **Notification Email Logo**: put your own logo in the email header.

### Troubleshooting

#### I stopped getting notification emails

Check these in order:

1. **The survey is set to Do not email me.** Open the survey's **Settings → Workflows → Notifications** and check **Email notifications**. Also check the survey's switch in the **Survey Notifications** list under **Settings → Notifications**. Both change the same setting.
2. **The option only fires for some responses.** **Email only for completed responses** skips people who leave partway through. The email-address and write-in options skip responses without them.
3. **The emails go to a different address.** The survey may have its own recipient list. See "Notifications still go to the old address" below.
4. **Your address bounced.** If an email to your address ever failed permanently, or was marked as spam, Zigpoll stops sending anything to that address. Email <support@zigpoll.com> with the address and we'll clear it.
5. **The email is in spam.** Notifications come from `notifications@zigpoll.com` and weekly recaps from `support@zigpoll.com`. Add both to your contacts.

If only the weekly recap stopped, someone may have clicked the unsubscribe link in a recap. That turns off **Send Weekly Recaps**. Turn it back on in **Settings → Notifications**.

#### Notifications still go to the old address

A survey's own recipient list always beats the account list. If you changed **Notification Recipients** under **Settings → Notifications** and one survey still emails the old address, that survey has its own list:

1. Open the survey and go to **Settings → Workflows → Notifications**.
2. Look at **Notification email recipients**.
3. Replace the old address, or remove every address so the survey uses the account list again.
4. Press **Save Changes**.

Repeat for each survey that still emails the old address. If neither list has any addresses, emails go to the account owner. For Shopify-created accounts that's the store email.

#### Slack notifications

You can also send response notifications to a Slack channel. See the Slack integration guide:

{% content-ref url="/pages/NivQeknGw6liAfgyoSrB" %}
[Slack](/integrations/slack.md)
{% endcontent-ref %}


---

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