Participants

Dig deeper into individual participant data and view response history

By default, a unique id is assigned to everyone who fills out a survey on your website. This id is unique for each customer's session and will follow them around on the website as they fill out your surveys.

Each session id becomes a participant in your participants list. You can customize the ID and metadata for each participant by following the instructions in our participant metadata section.

How participants are merged into one record

The same person often shows up on more than one surface — your storefront widget, a Shopify checkout or Thank You page survey, an email or SMS survey link. Zigpoll automatically merges these into a single participant record when it can identify them as the same person:

• The Shopify customer id is the authoritative join key — two records with the same customer id are merged, and two records with different customer ids are never merged.

• A verified customer email (from Shopify or survey metadata) can also join records. Free-text email answers typed into a survey are deliberately not used for merging, so a typo can't fold two people together.

Merging happens automatically in the background, and old session ids keep working — looking up a merged-away id resolves to the combined participant, so exports and integrations don't break.

Participant Metadata

How Zigpoll Participants interact with Shopify

For customers who have purchased from your brand, Zigpoll will automatically sync historical survey data with the matching customer records in Shopify. This is all displayed within Zigpoll's participant dashboard.

From Zigpoll, you'll be able to see key Shopify data including the customer email, orders, and any other available metadata in Shopify.

We join these records using the Shopify customer id (with email as a fallback — see above). See a demo screenshot below:

Viewing participant history and activity

Zigpoll stores data on each participant, allowing you to see how they responded to your surveys and associated metadata such as IP address, geo, and any Shopify related data such as customer email or orders.

To access the participant history, click "Participants" in the sidebar.

You can choose to view participants for "All Surveys" or a specific survey via the drop down menu:

And if you want to drill deeper into a specific participants, you can click into each participant to see their entire history.