Accounts

Not sure you understand how accounts work? Don't worry, you're in the right place. Everything you need to know can be found here.

What is an account?

An account represents your business on Zigpoll. It contains:

• One or more logins (called your team). Your team can make changes to your account like adding surveys or editing styles.

• Account Settings. This includes the default design of all your surveys and your general settings.

• One or more Surveys that will end up on your website, in emails, or behind a survey link.

Can I have multiple accounts?

Yes. To create a new account, click Profile at the bottom of the sidebar, open Accounts, and click New Account. Give the account a title and click Create Account. Usually people only need one account, but if you have more than one business or web property you may want more than one.

A Shopify store's login can only have one account. To add another store, install the Zigpoll app on that store. See Managing Multiple Accounts.

If you run more than one account, you can copy a survey from one to another instead of rebuilding it. See Migrate a Survey to Another Account.

Can I have multiple users under one account?

Yes. Click Profile, open Accounts, then open the Team tab for the account and click Add Team Member.

The account owner and any Admin or Billing Admin can add members. Each member is assigned a role (Admin, Editor, Read only, or Billing Admin) — see Adding Team Members. Only the account owner can remove members or change roles. If you would like to change the account owner for a particular account, please contact support.

Why did installing the Shopify app create a second account?

Installing Zigpoll on a Shopify store always creates a new account for that store, with its own login. The install doesn't look for an existing Zigpoll login, even one with the same email address. So if you signed up at app.zigpoll.com first and then installed the app, you have two accounts: the one you created and the store's.

To see both from one login, open the store's account from Shopify admin → Apps → Zigpoll, then invite your email login from its Team tab. Both accounts then appear in the account dropdown at the top left. See Managing Multiple Accounts.

Surveys and responses stay in the account that collected them. If you need two accounts linked or merged, for example to move a paid plan onto the store's account, contact [e-mail].

What happens to my surveys if I uninstall the app or delete my account?

Uninstalling the Shopify app deletes the store's Zigpoll account.

• Its surveys stop showing straight away, and every team member loses access.

• Billing ends: Shopify cancels the app charge, and any card subscription on the account is cancelled.

• Reinstalling the app later creates a new, empty account. Your old surveys and responses don't come back with it.

If you only want to stop paying, move to the free Lite plan instead of uninstalling. Your surveys and data stay put. See How do I cancel or downgrade to the free plan?

Deleting an account works the same way for accounts created at app.zigpoll.com. The account owner can do it:

1. Go to Profile → Accounts and open the Plan tab.

2. At the bottom, next to Need to delete this account?, click Click Here.

3. Click Delete, then confirm.

Shopify-installed accounts don't have this option; they're removed by uninstalling the app. Profile also has a Need to delete your profile and all your accounts? option, which removes your login and every account you own.

Before you uninstall or delete, export anything you want to keep. See Exporting Data to CSV. Treat deletion as permanent. If you deleted an account or uninstalled by mistake, contact [e-mail] as soon as possible and include the store or account name.