Data, Reporting, and Exports

Common questions about survey data, reporting, and exporting responses

Zigpoll provides built-in analytics and reporting tools to help you make sense of your survey data. Here are the most common questions we receive on this topic.

How do I export my survey responses?

You can export your responses as a CSV file directly from your Zigpoll dashboard. Navigate to your survey, go to the Responses tab, and click the export button.

You can also set up automatic exports to Google Sheets using our integration:

Google Sheets

Why does my response count look higher than expected?

Zigpoll tracks a few separate numbers:

• Participants -- the number of unique visitors who were shown your survey

• Submissions -- the number of participants who took your survey

• Responses -- the number of individual questions answered. This is what your plan limit applies to.

A single submission can produce multiple responses if your survey has multiple slides (questions). This is why the response count is often higher than the participant count.

How we calculate responses

How do I delete test responses?

You can delete individual responses from the Responses tab in your survey dashboard. Select the responses you want to remove and delete them. This is useful for cleaning up data submitted during testing.

Can I filter responses by date?

Yes. The Zigpoll reporting dashboard lets you filter responses by date range. This is helpful for comparing performance across time periods or isolating data from a specific campaign.

Analytics, AI, and Reporting

Can I see which products or customers are associated with a response?

If you're using Zigpoll on Shopify, survey responses can be linked to order data and customer profiles. You can also pass participant metadata to enrich your response data with custom attributes.

Participant MetadataSurvey Metadata

Does Zigpoll have AI-powered analytics?

Yes. Zigpoll includes AI-generated insights that automatically analyze your survey responses and surface key themes, sentiment, and actionable recommendations.

Analytics, AI, and Reporting

Need help with a specific reporting question? Contact us at [e-mail].