Data, Reporting, and Exports
Common questions about survey data, reporting, and exporting responses
Zigpoll provides built-in analytics and reporting tools to help you make sense of your survey data. Here are the most common questions we receive on this topic.
How do I export my survey responses?
Click Export to CSV at the top of your account Dashboard, a survey's Dashboard, or the Table page. You can also choose Export CSV from a survey's ⋯ menu. Pick the survey and date range, then click Email CSV. The file is emailed to you, usually within the hour.
To get a file straight away, open Answers and click Download CSV. It downloads the answers listed on the page, one row per answer.
Exporting Data to CSVYou can also set up automatic exports to Google Sheets using our integration:
Google SheetsMy CSV export never arrived. What should I check?
Exports can take up to an hour. Check spam for mail from support@zigpoll.com, and check the Send To: address in the export window. If Settings → Data Export → Export Type is set to Include as attachment, a large file may not fit in an email. Switch back to Send a download link. See My CSV export never arrived.
Why does my export say "No Results Found"?
Nobody answered the selected survey in the date range you picked. Try a wider date range or check the survey selection.
Why does my export have a different number of rows than my response count?
Dashboard, Table, and Participants exports have one row per session, not per person. Someone who comes back later gets a second row with the same Id. Only answers inside your date range are included. See How rows are organized.
How do multi-select answers appear in the CSV?
In one cell, separated by commas, for example Red, Blue. Change the separator under Settings → Data Export → Delimiter.
Can I export without personal data?
Yes. On the Table page, untick the personal columns, click Export to CSV, and choose Include selected columns only. Scheduled exports can include or exclude selected columns too.
Where did the Reports page go?
It's now called Table, in the sidebar. A survey's ⋯ menu has View Table.
Why does my answer count look higher than my response count?
Zigpoll tracks a few separate numbers:
Participants -- the number of unique people who responded to your survey
Responses -- one per person taking your survey. This is what your plan limit applies to.
Answers -- the number of individual questions answered.
A single response can produce multiple answers if your survey has multiple questions. This is why the answer count is often higher than the response and participant counts.
How we calculate responsesHow do I delete test responses?
If the answers came from previewing the survey, or from a Send yourself a test email or text, open the survey's ⋯ menu (on your Surveys list or the survey's dashboard) and choose Clear Preview Responses. Every preview answer is removed in one step and real responses are left alone. The item only appears while the survey has preview answers to clear.
For a response that was not a preview, open Answers, click the response to expand it, then use the ⋯ menu in its top-right corner → Delete Response. The survey stays live.
To remove several of one person's answers at once:
Open Participants and select the person.
Click More Actions → Enable under Delete Responses.
Tick the responses and click Delete Selection.
Delete Participant on the same card removes the person and everything they submitted. Deletion is permanent.
Deleting Survey ResponsesCan I clear all responses but keep the survey?
Yes. You do not need to duplicate or archive the survey. If the survey was created in the last 48 hours, choose Reset Survey Data from its ⋯ menu to delete every response to it and reset its charts in one step. After that window, Clear Preview Responses in the same menu removes the preview and test-send answers, and any remaining real responses are deleted per participant as described above. Deleting responses does not lower the number counted toward your monthly plan limit.
Can I filter responses by date?
Yes. Use the date range picker on the survey dashboard, the question cards, or the Charts page. The tiles at the very top of the dashboard always show lifetime totals. See Analytics, AI, and Reporting.
The account Dashboard's Analyze individual surveys section has no date picker. To see one survey for a period, open that survey (its own dashboard) or Charts and set the range there.
Analytics, AI, and ReportingCan I add responses I collected elsewhere, or enter them by hand?
Yes, by importing them. Put the responses in a CSV, one row per response with one column per question, then open the survey and go to Settings → General → Manage and use the Import Response Data card. You don't need to fill in the survey once per response. See Importing data for the column format and a sample file.
How many survey emails have I sent?
Open the survey's dashboard. On an email survey, the Emails sent tile shows every survey email it has sent so far. Click it to open Activity, filtered to Outbound Emails for that survey: one row per email, with the recipient and when it went out. Download CSV at the top downloads that list. The Activity page has no date picker, so to count the emails for one month, download the list and count the rows in that month.
Reminders sent by Nudge are listed under Survey Nudges, and text messages under Outbound SMS.
Can I see which products or customers are associated with a response?
If you're using Zigpoll on Shopify, survey responses can be linked to order data and customer profiles. You can also pass participant metadata to enrich your response data with custom attributes.
Participant MetadataSurvey MetadataDoes Zigpoll have AI-powered analytics?
Yes. Zigpoll includes AI-generated insights that automatically analyze your survey responses and surface key themes, sentiment, and actionable recommendations.
Analytics, AI, and ReportingLast updated