> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/faq/data-reporting-and-exports.md). # Data, Reporting, and Exports Common questions about survey data, reporting, and exporting responses Zigpoll provides built-in analytics and reporting tools to help you make sense of your survey data. Here are the most common questions we receive on this topic. ### How do I export my survey responses? Click **Export to CSV** at the top of your account **Dashboard**, a survey's **Dashboard**, or the **Table** page. You can also choose **Export CSV** from a survey's **⋯** menu. Pick the survey and date range, then click **Email CSV**. The file is emailed to you, usually within the hour. To get a file straight away, open **Answers** and click **Download CSV**. It downloads the answers listed on the page, one row per answer. {% content-ref url="/pages/aGn4OwzNCvCllDvzod2Q" %} [Exporting Data to CSV](/tutorials/exporting-data-to-csv.md) {% endcontent-ref %} You can also set up automatic exports to Google Sheets using our integration: {% content-ref url="/pages/icQF9TZJIOLSjxOuvoRf" %} [Google Sheets](/integrations/google-sheets.md) {% endcontent-ref %} ### My CSV export never arrived. What should I check? Exports can take up to an hour. Check spam for mail from `support@zigpoll.com`, and check the **Send To:** address in the export window. If **Settings → Data Export → Export Type** is set to **Include as attachment**, a large file may not fit in an email. Switch back to **Send a download link**. See [My CSV export never arrived](/tutorials/exporting-data-to-csv.md#my-csv-export-never-arrived). ### Why does my export say "No Results Found"? Nobody answered the selected survey in the date range you picked. Try a wider date range or check the survey selection. ### Why does my export have a different number of rows than my response count? Dashboard, Table, and Participants exports have one row per session, not per person. Someone who comes back later gets a second row with the same **Id**. Only answers inside your date range are included. See [How rows are organized](/tutorials/exporting-data-to-csv.md#how-rows-are-organized). ### How do multi-select answers appear in the CSV? In one cell, separated by commas, for example `Red, Blue`. Change the separator under **Settings → Data Export → Delimiter**. ### Can I export without personal data? Yes. On the **Table** page, untick the personal columns, click **Export to CSV**, and choose **Include selected columns only**. Scheduled exports can include or exclude selected columns too. ### Where did the Reports page go? It's now called **Table**, in the sidebar. A survey's **⋯** menu has **View Table**. ### Why does my answer count look higher than my response count? Zigpoll tracks a few separate numbers: * **Participants** -- the number of unique people who responded to your survey * **Responses** -- one per person taking your survey. This is what your plan limit applies to. * **Answers** -- the number of individual questions answered. A single response can produce multiple answers if your survey has multiple questions. This is why the answer count is often higher than the response and participant counts. {% content-ref url="/pages/-L\_EZO-k96\_WyGYdLJ1C" %} [How we calculate responses](/subscription-plans/how-we-calculate-responses.md) {% endcontent-ref %} ### How do I delete test responses? If the answers came from previewing the survey, or from a **Send yourself a test** email or text, open the survey's **⋯** menu (on your **Surveys** list or the survey's dashboard) and choose **Clear Preview Responses**. Every preview answer is removed in one step and real responses are left alone. The item only appears while the survey has preview answers to clear. For a response that was not a preview, open **Answers**, click the response to expand it, then use the **⋯** menu in its top-right corner → **Delete Response**. The survey stays live. To remove several of one person's answers at once: 1. Open **Participants** and select the person. 2. Click **More Actions** → **Enable** under **Delete Responses**. 3. Tick the responses and click **Delete Selection**. **Delete Participant** on the same card removes the person and everything they submitted. Deletion is permanent. {% content-ref url="/pages/dGazIEd4az32WU62LUES" %} [Deleting Survey Responses](/tutorials/deleting-responses.md) {% endcontent-ref %} ### Can I clear all responses but keep the survey? Yes. You do not need to duplicate or archive the survey. If the survey was created in the last 48 hours, choose **Reset Survey Data** from its **⋯** menu to delete every response to it and reset its charts in one step. After that window, **Clear Preview Responses** in the same menu removes the preview and test-send answers, and any remaining real responses are deleted per participant as described above. Deleting responses does not lower the number counted toward your monthly plan limit. ### Can I filter responses by date? Yes. Use the date range picker on the survey dashboard, the question cards, or the **Charts** page. The tiles at the very top of the dashboard always show lifetime totals. See [Analytics, AI, and Reporting](/analytics-ai-and-reporting.md). The account **Dashboard**'s **Analyze individual surveys** section has no date picker. To see one survey for a period, open that survey (its own dashboard) or **Charts** and set the range there. {% content-ref url="/pages/xIfRWjKlV8LQQzDo34iJ" %} [Analytics, AI, and Reporting](/analytics-ai-and-reporting.md) {% endcontent-ref %} ### Can I add responses I collected elsewhere, or enter them by hand? Yes, by importing them. Put the responses in a CSV, one row per response with one column per question, then open the survey and go to **Settings → General → Manage** and use the **Import Response Data** card. You don't need to fill in the survey once per response. See [Importing data](/polls/importing-data.md) for the column format and a sample file. ### How many survey emails have I sent? Open the survey's dashboard. On an email survey, the **Emails sent** tile shows every survey email it has sent so far. Click it to open **Activity**, filtered to **Outbound Emails** for that survey: one row per email, with the recipient and when it went out. **Download CSV** at the top downloads that list. The Activity page has no date picker, so to count the emails for one month, download the list and count the rows in that month. Reminders sent by [Nudge](/polls/nudge-non-responders.md) are listed under **Survey Nudges**, and text messages under **Outbound SMS**. ### Can I see which products or customers are associated with a response? If you're using Zigpoll on Shopify, survey responses can be linked to order data and customer profiles. You can also pass participant metadata to enrich your response data with custom attributes. {% content-ref url="/pages/-LZv5HhSlUqm6srkUKqh" %} [Participant Metadata](/embed/participant-metadata.md) {% endcontent-ref %} {% content-ref url="/pages/-LrVNWozDJtjwyKgd2n3" %} [Survey Metadata](/embed/poll-metadata.md) {% endcontent-ref %} ### Does Zigpoll have AI-powered analytics? Yes. Zigpoll includes AI-generated insights that automatically analyze your survey responses and surface key themes, sentiment, and actionable recommendations. {% content-ref url="/pages/xIfRWjKlV8LQQzDo34iJ" %} [Analytics, AI, and Reporting](/analytics-ai-and-reporting.md) {% endcontent-ref %} {% hint style="info" %} Need help with a specific reporting question? Contact us at . {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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