Zigpoll
  • What is Zigpoll
  • Accounts
    • General Settings
    • Display Settings
    • Visibility Settings
    • Targeting Settings
    • Language Settings
    • Embed Code
    • Monthly Requests
    • Surveys
    • Join Existing Account
  • Surveys
    • General Settings
    • Display Settings
    • Visibility Settings
    • Targeting Settings
    • Language Settings
    • Management Options
    • Slides
    • Survey Preview
    • Import
  • Slides
    • Types of Slides
    • Slide Logic
    • Template Variables
  • Embed
    • Participant Metadata
    • Survey Metadata
    • Template Variables
  • Participants
  • Subscription Plans
    • How we calculate responses
  • Billing
  • Notifications
  • Javascript API
  • Shopify App
    • Log In
    • Shopify Flow
  • Affiliate Program
  • Wordpress
  • Public Link
  • Integrations
    • Klaviyo
    • Mailchimp
    • GetResponse
    • Omnisend
    • Gorgias
    • ActiveCampaign
    • Google Analytics
      • Slack
    • Shopify
    • Google Sheets
  • Tutorials
    • Adding Team Members
Powered by GitBook
On this page
  1. Integrations

Gorgias

PreviousOmnisendNextActiveCampaign

Last updated 3 years ago

Step #1: Get your Gorgias Integration Link

  1. In Zigpoll: Click Settings -> Manage Integrations -> Enable the Gorgias Integration. Copy the generated link to your clipboard, you will need it later.

Step #2: Create your Gorgias Integration

Once you have your link, you will need to create an HTTP integration within Gorgias so that it knows where to collect the data. Gorgias has documentation for this, so please review their official steps here: In summary, you will want to:

  • On Gorgias, go to the HTTP Integration page: Gorgias* -> Settings -> Integrations -> HTTP Integrations.

  • Select the 'Add Integration' button at the top right of the page

  • Fill out the name, description, HTTP Method, and Headers, as collected from the previous steps and select 'Ticket created' and 'Ticket message created' options for Triggers and select 'Add Integration.' Paste in the URL from the previous step where it says URL.

  • Lastly, once you have received a ticket from a user with third party data, enter the ticket and select the gear icon on the right right of the page. Drag the new information into the infobar and select 'Save'.

  • You should now be able to view Zigpoll customer information directly from Gorgias.

And that's it! Once you have your data feed coming in from Zigpoll you will be able to see satisfaction reports and survey data from your customers along with the rest of your Gorgias data.

https://developers.gorgias.com/docs/display-third-party-data-within-tickets.