Delivery Settings
Zigpoll gives you control over when surveys are displayed and how it should act once completed
Different survey types have different settings
If you don't see a setting discussed in this helpdoc, it is not an option for your survey type!
On-site surveys: Set survey popup rules, visibility strategy, locations, customer targeting (for post purchase surveys)
Site embed surveys: Embed settings, visiblity strategy
Link: Add UTMs to your link
Exit Intent: Exit intent settings, visibility strategy
API: JS Code Snippet, Survey pop-up settings, visbility strategy
Email: Trigger settings, Customer targeting settings
SMS: Trigger settings, Customer targeting settings
Locations
You can choose which pages your survey will appear on.
Location Templates
Zigpoll has the most common options as one-click templates including:
Every page
Post purchase
Checkout [Shopify Plus only]
Order status
Homepage Only
Product Pages
Collections pages
Customer account
Do it yourself
Type in the url of the page you want to display surveys on. If you want it shown on all pages select "Show this survey on all pages"
If your site URL was zigpoll.com, putting in "Ends With" "/thank_you" would display the survey on "zigpoll.com/thank_you" and zigpoll.com/pages/thank_you"
You can exclude certain pages by adding in "exclusion rules"
By default, we will ignore query parameters (the ?some=value part at the end of a url). If you would like us to include it as part of the URL when checking for a survey, enable this option.
Customer Targeting
For brands on Shopify, Zigpoll can be configured to only display to certain groups of customers
Basic options
Show surveys for All Customer, New Customers only, or Returning Customers only.
Advanced Rules
Set and combine multiple conditions to control exactly when surveys are shown.
We won't dive into all options in this doc, but at a high level you can set conditions to displays surveys based on
What products or collections were purchased
Order value, discount code, order source
How many orders the customers has ordered
How much a customer has spent in total in your store
Visbility Strategy
Popup visibility
Hide immediately when closed
Hide immediately when closed and not completed
Remain visible when completed until page is refreshed.
Keep appearing even after completed.
Presentation options
These control whether Zigpoll will continue displaying the survey to the same customer.
You can choose to stop displaying the survey after X amount of attempts to preserve the visitor experience.
You can choose to always present the survey if it's not completed by a site visitor.
Url Dependent
Zigpoll tracks whether a customer has completed a survey and their progress.
Keep the survey the same regardless of where it was delivered
By default, the survey will not reset when shown on a new URL, maintaining previous responses.
If you want to display a fresh, empty survey to respondents, even if they have started to on different pages then you want
Reset the survey when presented on a new URL
This will treat each survey as unique if it is visited on a new url. This is useful if you have dynamic pages and want to run the same survey multiple times depending on the context. For example: running a survey on a post purchase page.
Cart conditions
Set whether the survey displays based on the item count or cart value. The survey will only appear if the cart conditions are met - great for abandoned cart surveys!
Popup Settings
Pop-up surveys can either show immediately or based on rules.
If you want to display based on rules, you can control:
Duration - how long to wait until the popup is displayed in seconds.
Position - Display popups after visitors scroll a certain % of the page
Device - choose desktop or mobile only
Exit Prompt - let users close the survey at any time, only if completed, or after showing a prompt
Exit Intent Settings
Sensitivity: Choose how sensitive you want us to be when displaying an exit intent survey. High sensitivity will have more false positives then less sensitivity but less sensitivity will be shown fewer times.
Exit Intent Timer
The exit intent survey will only appear after the user has been on your site for at least this amount of time.
Device
Choose if you want to render the survey on all devices or just one or the other.
Exit Prompt
Allow users to exit by clicking outside the modal or require them to confirm in order to close.
Trigger settings for email and SMS
You can control when surveys are sent via email or SMS directly within Zigpoll.
You can set the event you want to send a survey for and how long you want to delay sending out the survey. These events are all based on Shopify's definition.
Event options
Order fulfilled
Order paid
Order cancelled
Order delivered
Abandoned Checkout
Delay options
Set the unit of delay (minutes, hours, days)
Set the number of units
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