> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/shopify-app/log-in.md).

# Log In

How to log in to Zigpoll through Shopify

If you installed Zigpoll from the Shopify App Store, log in through your Shopify admin:

1. Go to your Shopify store's admin section (ex: mystore.myshopify.com/admin).
2. Click **Apps → Zigpoll**.
3. Zigpoll logs you in and opens your dashboard.

You can also go to [app.zigpoll.com](https://app.zigpoll.com/log-in) and click **Log in with Shopify**.

Anyone with access to the store's Shopify admin can open Zigpoll this way. If the person who installed Zigpoll has left, someone else with Shopify admin access can still get in.

## Troubleshooting

### Password reset says the email was sent, but nothing arrives

A store that installed Zigpoll from Shopify logs in through Shopify and has no Zigpoll password. There's nothing to reset, so no reset email is sent, even though the page shows **Email Sent!**. Use **Log in with Shopify** or Shopify admin → **Apps → Zigpoll** instead.

### Logging in with my email opens an empty account

Typing the store's email address and a password on the login page doesn't find the Shopify install, because that login has no password. Zigpoll treats it as a new sign-up and creates a separate, empty login. Your surveys are still in the store's account. Log out and use **Log in with Shopify**.

### Can I log in without Shopify?

A store's own login always goes through Shopify. You can't add a password or Google sign-in to it. To reach the account from app.zigpoll.com directly, give an email login access to it:

1. Open Zigpoll from Shopify admin → **Apps → Zigpoll**.
2. Click **Profile**, open **Accounts**, then open the **Team** tab.
3. Click **Add Team Member**, enter the email address, choose a role (for example **Admin**), and click **Add**.
4. Accept the invite from that inbox. Sign up through the link with a password or with **Sign up with Google**.

From then on, that login can use app.zigpoll.com and switch to the store from the account dropdown at the top left. Plan changes on a Shopify-billed account still need approval in the store's Shopify admin. See [Adding Team Members](/tutorials/adding-team-members.md).

### I see a different account than I expected

Each store has its own Zigpoll account, and each login method (Shopify, email and password, Google) is a separate login. Log out and log back in with the method that has the account you need. See [Managing Multiple Accounts](/accounts/multiple-accounts.md).


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