> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/tutorials/abandoned-cart-survey.md).

# Abandoned Cart Survey

Email customers who abandon checkout, ask why they left, and win them back with a discount code

Configure Zigpoll to automatically email your customers whenever they abandon their cart. Use this opportunity to learn why they left and offer a discount code to win them back.

#### Step #1: Create Your Survey

1. Click **New Survey**.
2. **Step 1: Questions** — select a template or build your own questions from scratch.
3. **Step 2: Delivery** — select **Abandoned Checkout**.
4. **Step 3** — set the delay in the **Send** sentence. We recommend sending the email **24 hours** after abandoned checkout, but you can enter any value you prefer.
5. Enter a title and click **Create Survey**.

#### Step #2: Make Your Survey Live

Once you have previewed your survey and are happy with how it looks, flip the visibility switch on the top right hand corner. The survey will now automatically be emailed whenever an abandoned checkout occurs with the delay you specified.

{% hint style="info" %}
Consider adding a **Promo Code** question with a discount code to incentivize customers to complete both the survey and their purchase. See [Reward Question](/tutorials/reward-question.md) for setup instructions.
{% endhint %}


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