Abandoned Cart Survey

Automatically email customers who abandon their cart

Configure Zigpoll to automatically email your customers whenever they abandon their cart. Use this opportunity to learn why they left and offer a discount code to win them back.

Step #1: Create Your Survey

1. Go to Surveys → Create Survey. Enter a title for your survey.

2. For the delivery method, select Abandoned Checkout from the template options.

3. Set the delay — we recommend sending the email 24 hours after abandoned checkout, but you can enter any value you prefer.

4. For the last step, select a template or build your own questions from scratch.

Step #2: Make Your Survey Live

Once you have previewed your survey and are happy with how it looks, flip the visibility switch on the top right hand corner. The survey will now automatically be emailed whenever an abandoned checkout occurs with the delay you specified.

Consider adding a reward question with a discount code to incentivize customers to complete both the survey and their purchase. See Reward Question for setup instructions.