Automatically email surveys when an order is marked as paid
Automatically send a survey to your customers when their order is marked as paid. This lets you collect feedback right after the purchase while the experience is fresh.
Step #1: Create Your Survey
Go to Surveys → Create Survey. Enter a title for your survey.
For the delivery method, select Order Paid from the template options.
Set the delay — we recommend sending the email 1 hour after the order is paid, but you can enter any value you prefer.
For the last step, select a template or build your own slides from scratch. We recommend the Post Purchase or Attribution Survey templates.
Step #2: Make Your Survey Live
Once you have previewed your survey and are happy with how it looks, flip the visibility switch on the top right hand corner. The survey will now automatically be emailed whenever an order is marked as paid with the delay you specified.
