Order Paid Survey

Email a survey the moment an order is paid, while the purchase is still fresh

Automatically send a survey to your customers when their order is marked as paid. This lets you collect feedback right after the purchase while the experience is fresh.

Step #1: Create Your Survey

1. Go to Surveys → New Survey. Enter a title for your survey.

2. For the delivery method, select Order Paid from the template options.

3. Set the delay — we recommend sending the email 1 hour after the order is paid, but you can enter any value you prefer.

4. For the last step, select a template or build your own questions from scratch. We recommend a Post Purchase template or the Attribution template.

Step #2: Make Your Survey Live

Once you have previewed your survey and are happy with how it looks, flip the visibility switch on the top right hand corner. The survey will now automatically be emailed whenever an order is marked as paid with the delay you specified.

Only orders paid after the survey is live are emailed. Orders paid earlier, or while the survey is hidden, are not. To reach past customers, send a campaign from Campaigns → Email. To change the trigger or delay later, go to Settings → Delivery → Format.