Create a survey that appears when visitors are about to leave your site
Exit intent surveys appear when a visitor is about to leave your website, giving you one last chance to collect feedback and potentially recover the customer.
Creating an Exit Intent Survey
Go to Surveys → Create Survey.
Create your questions manually or use a template.
Select the Exit Intent template for the delivery method.
Create the survey.
Configuring Exit Intent Settings
Once your survey is created, you can fine-tune the behavior:
Click Settings → Delivery to adjust when and how the survey appears.
Customize the survey questions and design to match your use case.
Exit Intent with Cart Conditions
You can configure exit intent to only show when a customer has items in their cart — perfect for reducing abandoned carts:
Click the Delivery tab for your survey.
Select Only show when there is at least one item in the cart.
This way, the survey only appears for visitors who are actively shopping, letting you learn why they're leaving and offer incentive to complete their purchase.
Making It Live
Toggle the visibility switch on the top right to make the survey live. Whenever someone tries to leave your website, the survey will appear.
On mobile devices, exit intent is inferred by detecting when a user scrolls up quickly toward the URL bar. This behavior works for most mobile browsers.
