# Exit Intent Survey

Exit intent surveys appear when a visitor is about to leave your website, giving you one last chance to collect feedback and potentially recover the customer.

#### Creating an Exit Intent Survey

1. Go to **Surveys → Create Survey**.
2. Create your questions manually or use a template.
3. Select the **Exit Intent** template for the delivery method.
4. Create the survey.

#### Configuring Exit Intent Settings

Once your survey is created, you can fine-tune the behavior:

1. Click **Settings → Delivery** to adjust when and how the survey appears.
2. Customize the survey questions and design to match your use case.

#### Exit Intent with Cart Conditions

You can configure exit intent to only show when a customer has items in their cart — perfect for reducing abandoned carts:

1. Click the **Delivery** tab for your survey.
2. Select **Only show when there is at least one item in the cart**.

This way, the survey only appears for visitors who are actively shopping, letting you learn why they're leaving and offer incentive to complete their purchase.

#### Making It Live

Toggle the visibility switch on the top right to make the survey live. Whenever someone tries to leave your website, the survey will appear.

{% hint style="info" %}
On mobile devices, exit intent is inferred by detecting when a user scrolls up quickly toward the URL bar. This behavior works for most mobile browsers.
{% endhint %}