Automatically email surveys when an order is delivered
Automatically send a survey to your customers after their order has been delivered. This is ideal for collecting feedback on the product and delivery experience.
Step #1: Create Your Survey
Go to Surveys → Create Survey.
For the questions, you can build them manually or start with a template.
For the delivery method, select Order Delivered.
Give it a title and create the survey.
Step #2: Customize the Email (Optional)
To adjust the email that gets sent to customers:
Go to Surveys → Select your survey → Design → Email.
Here you can adjust the copy, title, logo, and colors of the email.
Step #3: Make Your Survey Live
Flip the visibility switch on the top right hand side to turn it on. An email will now be sent to your customers one day after their order is marked as delivered.
"Order delivered" requires carriers recognized by Shopify (USPS, UPS, FedEx, DHL, etc.). Third-party or unsupported carriers may not fire delivery events.
