> For the complete documentation index, see [llms.txt](https://docs.zigpoll.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zigpoll.com/tutorials/order-delivery-survey.md).

# Order Delivery Survey

Automatically email surveys when an order is delivered

Automatically send a survey to your customers after their order has been delivered. This is ideal for collecting feedback on the product and delivery experience.

#### Step #1: Create Your Survey

1. Go to **Surveys → New Survey**.
2. For the questions, you can build them manually or start with a template.
3. For the delivery method, select **Order Delivered**.
4. Give it a title and create the survey.

#### Step #2: Customize the Email (Optional)

To adjust the email that gets sent to customers:

1. Go to **Surveys → Select your survey → Settings → Design → Email**.
2. Here you can adjust the copy, title, logo, and colors of the email, and the **Sender** name customers see.

#### Step #3: Make Your Survey Live

Flip the visibility switch on the top right hand side to turn it on. An email will now be sent to your customers one day after their order is marked as delivered.

{% hint style="warning" %}
"Order delivered" requires carriers recognized by Shopify (USPS, UPS, FedEx, DHL, etc.). Third-party or unsupported carriers may not fire delivery events.
{% endhint %}

{% hint style="info" %}
Only orders delivered after the survey is live are emailed, so past orders are not surveyed. Because the email waits for the carrier's delivery event, pre-orders and slow shipments are not surveyed early. To change the delay, go to **Settings → Delivery → Format**.
{% endhint %}


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