Fulfillment Survey

Automatically email surveys when an order is marked as fulfilled

Automatically send a survey to your customers when their order is marked as fulfilled. Post-purchase customers are significantly more likely to respond to surveys, making this an ideal time to collect feedback.

Step #1: Create Your Survey

1. Go to Surveys → New Survey. Enter a title for your survey.

2. For the delivery method, select Order Fulfilled from the template options.

3. Set the delay — we recommend sending the email 1 hour after the order is fulfilled, but you can enter any value you prefer.

4. For the last step, select a template or build your own questions from scratch. We recommend a Post Purchase template or the Attribution template.

Step #2: Make Your Survey Live

Once you have previewed your survey and are happy with how it looks, flip the visibility switch on the top right hand corner. The survey will now automatically be emailed whenever an order is marked as fulfilled with the delay you specified.

Only orders fulfilled after the survey is live are emailed. Orders fulfilled earlier, or while the survey is hidden, are not. To reach past customers, send a campaign from Campaigns → Email. To change the trigger or delay later, go to Settings → Delivery → Format.