Automatically email surveys when an order is marked as fulfilled
Automatically send a survey to your customers when their order is marked as fulfilled. Post-purchase customers are significantly more likely to respond to surveys, making this an ideal time to collect feedback.
Step #1: Create Your Survey
Go to Surveys → Create Survey. Enter a title for your survey.
For the delivery method, select Order Fulfilled from the template options.
Set the delay — we recommend sending the email 1 hour after the order is fulfilled, but you can enter any value you prefer.
For the last step, select a template or build your own slides from scratch. We recommend the Post Purchase or Attribution Survey templates.
Step #2: Make Your Survey Live
Once you have previewed your survey and are happy with how it looks, flip the visibility switch on the top right hand corner. The survey will now automatically be emailed whenever an order is marked as fulfilled with the delay you specified.
